This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at support@shopteacherts.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
FAQ
Ordering and delivery
- Where is my order confirmation?
- How do I cancel my order?
- Can I alter my order?
- When will my order arrive?
- How much is shipping?
- Can I track my order?
Where is my order confirmation?
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via support@teacherts.com, we may be able to cancel your order before it’s processed. If not, we’ll dispatch your order and then you can return it to us if you wish upon receiving it.
Can I alter my order?
Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.
When will my order arrive?
Please allow 1 - 3 days for us to process your order. Orders that require shipping within the U.S. will be shipped within 3 - 10 business days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. During major sales and Holiday seasons Standard Shipping may take longer than expected. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.
How much is shipping?
Shipping is a flat rate of $4.95 for all U.S. orders below $65. If your order value is more than $65, we provide free shipping within the U.S.
Can I track my order?
Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.
Returns
- Can I return or exchange an item?
- How do I return an item?
- My order has arrived but it’s not as I expected. What can I do?
Can I return or exchange an item?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@shopteacherts.com.
Returns are for Store Credit only and issued via email.
You can always contact us for any return question at support@shopteacherts.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
How do I return an item?
Please contact our customer service team via support@shopteacherts.com. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.
My order has arrived but it’s not as I expected. What can I do?
In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via support@shopteacherts.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.